Australian Embassy
Cabo Verde, Sao Tome and Principe, Guinea Bissau

Passport Services


If you are an Australian citizen requiring emergency consular assistance out of hours, please call the Consular Emergency Centre on 1300 555 135 (within Australia) or +61 2 6261 3305 (from overseas).


Passport Services

Plan ahead and don't leave your application for an Australian passport to the last minute.  Allow a minimum of six weeks to renew or receive a new passport. 

Australian passport applications

If you are located in Portugal, Cabo Verde, Guinea-Bissau or São Tomé and Príncipe, please note the following options for applying or renewing an Australian passport overseas:  

In-person applications

If you fall under one of the following categories, you MUST lodge in person at the Australian Embassy in Lisbon.

  • First time applicants
  • Child passport (under 18 years of age)
  • First adult passport and your child passport was issued to you at 15 years or younger
  • Replacing a lost or stolen passport
  • Name change or personal details on the passport
  • First passport after resumption of citizenship
  • Replacing a limited validity passport, emergency passport, or other temporary travel document
  • You cannot answer the security questions for the renewal form.

You must have an appointment to submit your passport application at the Embassy.


Learn more 

Adult renewal by mail

If you are renewing a full-validity adult passport, you are eligible to submit your application by mail.
To submit your application by mail, all of the following must be true:
  • You are an adult (18 years or older), AND
  • Your most recent passport was issued when you were 16 years or over on or after 01/01/2006, AND
  • You are not changing any of your personal details on the passport, AND
  • Your most recent passport is/was valid for over 2 years at the time of issue, AND
  • Your most recent passport has not been reported lost/stolen AND
  • You are successfully able to answer the security questions on the website.

Child renewals by mail

  • under the age of 16 (i.e. 15 or below) and
  • has previously held an Australian passport  
Children aged 16-17 are not eligible for postal applications. 


Learn more 

 Urgent travel

You should allow approximately six weeks to receive a passport once your complete application is accepted at interview or payment is taken for mailed in applications.  Incomplete applications will cause further delays.  

If you have urgent travel (within six weeks), please advise the interviewing officer as you may be eligible to apply for an Emergency passport. You will need to provide evidence of urgency (e.g. travel itinerary, visa appointment confirmation, letter from employer).  Please contact the Australian Embassy at [email protected] or +351 21 310 1500 for further advice.

Advice and processing times

You can now lodge your PC7 renewal application and PC8 child renewal applications by post. All other application will have to be lodged in person. Click the relevant link for information on in-person or postal applications.

Please carefully read the the advice under the releveant learn more button under further information. Please allow a minimum of six weeks to receive your new passport after successful lodgement.

Ensure that you have all the relevant documents and that you have filled in the form correctly before booking an appointment with or sending the application to us.

Updated: 4 January 2024

Reporting a lost or stolen passport

If your passport is lost or stolen, you have to tell us. Refer to the following information to report your lost or stolen passport

                                         Frequently Asked Questions


Privacy Policy
The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Embassy's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Policy.