Receiving mail and packages from Australia
Persons receiving mail from Australia should be aware of the following procedures to facilitate the collection of such items.
To avoid delays, Portugal Post (CTT) advise where documents are being sent from Australia to Portugal, these should be folded in an envelope and declared as “Documents”. Documents sent with cardboard or reinforced packaging may face delays as confirmation will need to be provided that the item is not a “Good”.
Goods, items and packages exceeding a commercial value of €22 may be subject to customs clearance. The size of the package may also lead to the request for further clarification as to the contents.
Should you receive a notice from CTT for customs clearance on an item, the most common documents requested to proceed with the clearance are:
- Photocopy of your ID (usually your passport or Portuguese identity card – if you have one)
- An invoice/receipt for the item/s purchased (especially when ordered online)
- A declaration by you as the recipient as to the value of the item (this can be facilitated by email where an electronic receipt is provided, or in the case of documents being sent by family or friends, a statement that the item has no commercial value)
It is important the person dispatching packages originating from Australia complete the relevant customs declaration form (CN22 or CN23) providing as much information as possible. The packages should be sent via registered mail for ease of tracking and to enable CTT to access relevant information regarding the postal item.