Emergency Passport
If your travel is urgent and you can provide evidence of urgency (e.g. travel itinerary, visa appointment confirmation, letter from employer), you may be eligible for an Emergency passport for an additional fee. The eligibility will be assessed case by case when the application is lodged.
You can choose to have an Emergency Passport only, or opt for an Emergency Passport and an Ordinary Passport at the same time on the same application form. Please follow the step-by-step guide on this link to generate your application form How to Apply for a Passport. Along with all other requirements, please ensure you enclose printed evidence of urgency along with the original passport for cancellation. If sending by post, please mark the envelope as “URGENT PASSPORT”. If you fail to submit your passport, this will cause delays.
If you are not eligible to apply by post, you will need to book an emergency appointment to lodge your application. Please email lbon.p[email protected] and include your telephone number or call 21 310 1500 Monday-Friday 9am-1pm and 2pm-5pm.
An Emergency Passport is usually issued within 2-3 working days after the payment is taken and all requirements are met. Some applications, such as child applications without full consent or for children born through surrogacy, require additional processing time.
To be eligible for an emergency passport, you must meet one of the following criteria:
1. Urgent compassionate travel (evidence required, such as doctors letter, death certificate, etc. in addition to flight itinerary)
2. Urgent business travel (letter from employer required)
3. Urgent travel to Australia (flight itinerary required)
Features of an Emergency Passport
An Emergency Passport has four visa pages, and the validity will be limited to meet your immediate travel needs (7 months validity). It does not contain a chip and cannot be used to enter or transit some countries. Please research the country you are travelling to in order to determine if an emergency passport is acceptable. Australia will accept Emergency Passport as a valid travel document.
If you are travelling to a country that requires a visa, you should check with the embassy of that country whether a visa can be issued in an Emergency Passport and if there is a minimum validity required for the passport.
Can I add an Emergency Passport to my pending application after I've lodged?
Yes. If your travel date moves up or your passport isn't ready in time for your travel, you can add an Emergency Passport to your existing application for an additional fee. This option only applies to people whose regular passport applications are still in progress with our office and who need to travel urgently.
To request an Emergency Passport be added to a current application:
- You will need to generate another application form through this link How to Apply for a Passport
- Contact us (as above) to book an appointment to lodge the application. Please have your previous application form number on hand to assist us track the progress of your application (you can find this under the barcode in the top right corner of your original form)
- You will need to provide printed evidence of urgency (e.g. travel itinerary, visa appointment confirmation, letter from employer)
- You will also need to provide a signed Credit Card Authorisation Form authorising the office to charge the Emergency Passport fee
We recommend you do this no later than a week prior to your departure date. If you submit a request with less notice, we will do our best to issue your Emergency Passport before your travel, however, this may not be possible.
B-11 form – General statement by passport applicant – you need to complete this form and submit with your application
What to do once your travel is complete
If you applied for an Emergency Passport only, please retain this passport, as you will need to present this Emergency Passport when you lodge your next Ordinary Passport application.
If you applied for an Ordinary Passport and an Emergency Passport (either at the same time or whilst the ordinary application was in progress), you will need to physically send the Emergency Passport to the Australian Passport Office in Lisbon. We need to cancel the Emergency Passport before we can post you the Ordinary Passport.
Post your emergency passport back to:
URGENT EY RETURN
Australian Embassy
Av. da Liberdade, 200-2
1250-147 Lisboa
Once we cancel your Emergency Passport, your Ordinary Passport will be sent to you. We only hold passports in our office for 60 days so it is important to return your Emergency Passport as soon as possible so that your Ordinary Passport can be sent to you.